Privacy Policy
How we collect, use, and look after your personal information.
Who we are
Radley Aylesbury Ltd ("we", "us", or "our") is the data controller for any personal information you share with us. Our registered address is Rabans Lane, Aylesbury, HP19 8RS. You can contact us by phone at 01296 331818 or by email at sales@radleyaylesbury.co.uk.
This privacy policy explains how we handle your personal data when you visit our website, request a quote, book a consultation, or otherwise interact with us.
What information we collect
We may collect the following types of information depending on how you interact with us:
- Contact details: name, address, telephone number, email address, and postcode.
- Project details: information about your property, the products you are interested in, and any photos or measurements you provide.
- Technical data: IP address, browser type, device information, and cookies when you use our website.
- Communication records: notes from phone calls, emails, survey visits, and appointment bookings.
How we use your information
We use your information to:
- Provide quotes, arrange appointments, and carry out installation work.
- Communicate with you about your enquiry, order, or aftercare.
- Process payments, guarantees, and insurance-backed registrations.
- Improve our website, products, and customer service.
- Send marketing communications, only where you have agreed to receive them.
Legal basis for processing
We process personal data only where we have a valid legal basis. This is usually because it is necessary to perform a contract with you, to comply with a legal obligation, or because you have given your consent. We may also process data where it is in our legitimate interests, such as preventing fraud or improving our services.
Sharing your information
We do not sell your personal data. We may share it with trusted third parties who help us deliver our services, such as:
- Manufacturers and suppliers who fulfil product orders.
- FENSA and other certification or guarantee bodies.
- Payment processors and finance providers.
- Website hosting, analytics, and marketing service providers.
All third parties are contractually required to keep your information secure and to use it only for the purposes we specify.
How long we keep your data
We keep your personal data for as long as necessary to fulfil the purpose it was collected for, including satisfying legal, accounting, and guarantee requirements. After that period, we securely delete or anonymise it.
Your rights
Under UK data protection law, you have the right to access, correct, delete, or restrict the use of your personal data. You may also object to processing, request a copy of your data in a portable format, and withdraw consent at any time. To exercise these rights, please contact us using the details above.
Cookies
Our website uses cookies to improve your experience and help us understand how visitors use the site. You can find more detail in our Cookie Policy. You can manage or disable cookies through your browser settings at any time.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be posted on this page with an updated date.
Contact us
If you have any questions about this privacy policy or how we handle your data, please contact us at sales@radleyaylesbury.co.uk or call 01296 331818.
